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Q: What kind of payment methods do you accept?
ANSWER: We accept numerous safe payment methods, such as PayPal, Credit Card, Money bookers, and Wire Transfer. For large order we suggest you use as the payment method to guarantee an instant delivery without the hassle of order verification. Please note payment with confirmed billing address and optional verified buyer status will help your order be processed faster.
Q: I have sent an e-check, but I did not mean to. How do I cancel it?
ANSWER: If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card or Money Booker. Our live chat representatives can guide you through this process and will answer any questions you might have.
Q: How is delivery completed?
ANSWER: After the orders have been approved, they will be allocated to different production departments and our developers will start arranging items for you. Once we are ready, we will notify you to receive the products on live chat, by email, or by phone and contact the characters listed on the order sheet. If you fail to meet us, you can contact us at your earliest convenience. Or if you are anxious to know your order status, please feel free to check it by Live Help, e-mail or telephone.
Q: How do I check on the status of my power leveling order?
ANSWER: Our customer service is available 24 hours per day, 7 days per week. To check the latest status of your power leveling order, please contact us in live chat, via email or instant messengers.
Q: I login the Live Chat but you are not responding. What is the matter?
ANSWER: Under such situation, we urge you to calm down and be a little more patient to us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live Chat system. Your patience and understanding is highly appreciated in this matter. But we will try to respond you as soon as possible.
Q: Why do we need your phone number and sometimes need to call you when you have made an order?
ANSWER: We may need to call you for verification purposes before delivery. With your current phone number we are able to verify or complete your order in the quickest possible time.
1, There may have been an error on your order, a miss-spelt character name or complications with payment.
2, if you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
3, for lagers orders, we must confirm your identity and legitimate possession of the card or PayPal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits both our customers and players.
4, if you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
Q: How do I place an order?
ANSWER: We have derived 5 easy steps to facilitate your transaction.
1. Click and select your desired game from our Main Menu.
2. Select your desired game server.
3. Once you decided your amount of purchase, click on the check out button. You will then be redirected to a Check Out page where you enter your game Character name. Having done so, you will then be directed to a Payment page where you can log on to PayPal account to make your payment.
4. Please include your confirmed shipping address in your PayPal purchase payment by simply selecting the default Ship to option. Please note that your order will be processed quickly with a confirmed shipping address.
5. Finally, click Pay button to proceed with the payment procedure.
Q: How can I track my order status?
ANSWER: You can track your order status by simply logging into our website to check with our customer representatives. And for power leveling order, you can check on Pl report page of our website.